Time Share Support

What to Expect As An Agent

 

  • Assist members in placing their wait-list requests for a resort that is currently unavailable.

  • Offer members alternative vacation options if their first choice is unavailable

  • Sell membership packages by advising members of the features and benefits of the Core, Gold,       and Platinum levels as well as all Interval products.

  • Solve member concerns for first call resolution, ultimately avoiding escalation.

 


Capabilities of Top Performing Agents for this Program

 

  • Deliver fluent written and verbal English

  • Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations

  • Skill and efficiency in writing and verbal communication

  • Knowledgeable, friendly and eloquent customer service

  • Showcasing expert sales techniques and ability to overcome customer objection

 

 

Equipment Requirements

 

 

PC Requirements:

Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher. 

4 GB of RAM or better

USB VoIP Headset.

Windows 7, 8, 8.1 or Windows 10

Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

 

 

MAC Requirements:

Macs must have an Ethernet port

MacBook Air and Mac USB-C ports will not be supported

Boot Camp and a licensed version of Windows (Windows 7, 8, 8.1 or 10) MUST be installed. Please note that Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it.

64 GB total Hard Drive or higher. 

4 GB of RAM or better

Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

 

**Any other equipment needed will be advised of upon enrollment**

 

Available Hours

 

Sunday 11:30 AM – 3:00 PM EST

Tue - Thurs 6:30 PM – 9:00 PM EST

Saturday 8:00 AM – 3:00 PM EST

 

 

Client requests agents service 20 hours per week, (3 hours) required on a Saturday or Sunday or a combination of both.

 

Starting Pay: $9.00 per hour

Call

T: (470) 485-1401

Address

2500 Dallas Highway Suite 202 - 1031 Marietta, GA 30064

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Advisor & co.

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