Car Rental Support

What to Expect As An Agent

 

 

  • Responding to general inquiries

  • Providing information regarding the car rental center location in question

  • Respond to inbound sales and customer service inquiries from client's customers

  • Answer inbound calls for customers requesting general information regarding services provided and location-specific information. To include hours of operation, rental policies, location wayfinding, etc.

  • Agents assist customers in reserving a vehicle and must use sales tactics such as assuming the sale and overcoming objections. The agent will need to input reservation and all pertinent information into the client system
     


Capabilities of Top Performing Agents for this Program
 

  • Deliver fluent written and verbal English

  • Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations

  • Skill and efficiency in writing and verbal communication

  • Knowledgeable, friendly and eloquent customer service

  • Showcasing expert sales techniques and ability to overcome customer objection

 

 

Equipment Requirements

 

 

PC Requirements:

Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher. 

4 GB of RAM or better

USB VoIP Headset.

Windows 7, 8, 8.1 or Windows 10

Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

 

 

MAC Requirements:

Macs must have an Ethernet port

MacBook Air and Mac USB-C ports will not be supported

Boot Camp and a licensed version of Windows (Windows 7, 8, 8.1 or 10) MUST be installed. Please note that Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it.

64 GB total Hard Drive or higher. 

4 GB of RAM or better

Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

 

**Any other equipment needed will be advised of upon enrollment**

 

Available Hours

 

Sunday 11:30 AM – 3:00 PM EST

Tue - Thurs 6:30 PM – 9:00 PM EST

Saturday 8:00 AM – 3:00 PM EST

 

Client requests agents service 20 hours per week, (3 hours) required on Saturday

 

Starting Pay: $10.50 per hour

Call

T: (470) 485-1401

Address

2500 Dallas Highway Suite 202 - 1031 Marietta, GA 30064

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